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Venue Management & Facility Services Business Unit Manager

Pulse Services Group is seeking an experienced Venue Management & Facility Services Business Unit Manager to lead, develop, and scale venue operations and facility services across our portfolio. This is a senior role for a strategically minded operations leader who can build high-performing teams, optimize complex environments, and ensure safe, efficient, and premium venue performance while driving long-term operational excellence and sustainable growth.

Role Overview

What you'll do:

Key Responsibilities:

Venue Operations & Strategy

• Lead and oversee venue management and facility services across Pulse Services’ portfolio

• Develop and implement operational strategies that enhance venue performance, safety, and guest experience

• Ensure all venues operate in line with Pulse Services’ standards of excellence, efficiency, and brand positioning

Facility & Asset Management

• Oversee building operations, maintenance, technical services, and infrastructure performance

• Develop preventive maintenance programs and long-term asset management plans

• Ensure venues meet all regulatory, safety, and environmental compliance requirements

  
  

Operational Excellence

• Establish and continuously improve operational processes, service standards, and emergency procedures

• Monitor service delivery, cleanliness, security, and technical readiness across all venues

• Lead crisis management and operational response planning

Team Leadership

• Build, manage, and inspire venue management, technical, and facility services teams

• Define roles, assign responsibilities, monitor performance, and support training and development

• Foster a culture of accountability, professionalism, and continuous improvement

Financial & Budget Management

• Prepare and manage operational and capital expenditure budgets

• Monitor costs, supplier performance, and operational KPIs

• Negotiate contracts with service providers, technical vendors, and maintenance partners

Stakeholder & Partner Engagement

• Act as a key liaison between ownership, venue teams, event producers, and external service partners

• Ensure smooth coordination between departments to support events, productions, and daily operations

• Build strong, long-term relationships with key suppliers and stakeholders
  
  

Performance Analysis & Optimization

• Track operational performance, incident reports, and maintenance metrics

• Produce management reports and strategic recommendations

• Lead optimization initiatives to improve efficiency, sustainability, and service quality
  

Who you are:

Key Skills and Qualifications:

• Proven experience in venue management, facility management, operations leadership, or large-scale hospitality environments

• Strong understanding of building systems, technical operations, safety, and regulatory compliance

• Demonstrated leadership experience managing multidisciplinary operational teams

• Solid financial acumen, including budgeting, forecasting, and cost control

• Excellent organizational, communication, and negotiation skills

• Ability to manage complex, high-pressure operational environments

• Strategic mindset with strong problem-solving and decision-making abilities

• Degree in Facility Management, Engineering, Operations Management, Hospitality, or a related field is preferred.

Kindly submit your application via email at info@pulse-services.gr to join our team.